If you have a medical emergency on your trip, you can get assistance from wherever you are at any time of day. You can rely on the Cover-More Emergency Assistance team to provide medical advice over the phone, liaise with foreign medical centres, pay your hospital bills directly and organise medical evacuations back to home or to first world treatment centres if required.


The Cover-More Emergency Assistance team is more than 250 staff members strong and includes:

  • Doctors
  • Psychologists
  • Registered nurses
  • Case managers
  • Support professionals

These highly skilled and experienced professionals are there to deliver care to Cover-More travellers all over the world in times of need, whether big or small medical problems


Calling Emergency Medical Assistance is free from a local landline phone or when using your Cover-More Global SIM. Please use the number appropriate to the country from which you are calling.

  • USA: 1800 937 9763
  • Canada: 1800 645 8714
  • UK: 0800 892 014
  • New Zealand: 0800 445 524
  • Other Countries: +612 8907 5619

You can find these numbers on the Key to the World website, on your Key to the World Card, and on the left hand side of your dashboard after logging into Key to the World. Should you experience difficulty contacting us from any of the country specific numbers above, please call +612 8907 5619.

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Cover-More offers a telemedicine service for non-emergency medical assistance. Simply call the Emergency Medical Assistance team toll free from a landline or from a Cover-More Global SIM, and request a Travel GP^1. The Cover-More team will talk to you to determine if your health problem is suitable for an over-the-phone consultation and if so, an Australian-based doctor will phone you back within the hour, guaranteed.

No appointment necessary

Being sick on your trip isn’t pleasant. Nor is trying to get an appointment with a local doctor, dealing with language barriers, and losing a day of travel to paperwork and a foreign medical system. Travel GP is an Australian-based, English speaking doctor service who will call you within one hour of your initial enquiry, so you can start getting better and get back to your travels.

Diagnosis without charades

If you don’t speak the local language, it can be very hard to communicate your symptoms. In many cases, Travel GP can help determine what is wrong by asking questions over the phone and even talking you through simple tests. You can also email photographs to Travel GP.

Medication translation

If you use certain medications in Australia and need to get more abroad, Travel GP can help. Travel GP can tell you what the equivalent name of the medication is in the country you are visiting and find out whether you can get it over the counter or if it requires a prescription from a local doctor.

Referral to local medical centres

If it becomes apparent that your condition needs to be treated in person by a local doctor, the Emergency Assistance Team will locate and advise you of an appropriate medical centre near you.


1Travel GP services do not form part of your travel insurance policy. It is a service offered to customers at Cover-More's cost and at our sole discretion. Your circumstances including age, location, medical condition or issue, proximity to appropriate medical care and medical history will also be considered. 

Limits, exclusions and conditions apply. This is general advice only.  Customers should read the combined FSG/PDS before buying travel insurance to ensure it meets their needs. Cover-More Insurance Services Pty Ltd (ABN 95 003 114 145, AFSL 241713) (Cover-More) arranges insurance and handles claims on behalf of the insurer, Great Lakes Australia (ARBN 127 740 532, ABN 18 964 580 576, AFSL 318603). Information is correct at time of printing but is subject to change without notice. Please visit covermore.com.au for the most up-to-date information. © 2015 Cover-More © 2015 Cover-More Insurance Services Pty Ltd AFSL 241713